Terms & Policies

Introduction

The Website (www.vitakea.co.nz) is operated by VitaKea. Any reference to the terms “we”, “us” and “our” refer to the business entity VitaKea. The Website and any other VitaKea resources are offered for your use, upon the condition that you accept the terms and policies documented here. Use of the website and resources is considered admission of acceptance. 

VitaKea is a New Zealand owned and operated business based in Hamilton, Waikato, New Zealand.

3rd Party Resources

The Website may direct you to third party resources that are not affiliated with VitaKea.

VitaKea is not liable for the content, informational accuracy or security of these resources. You agree to use any third party resource at your own risk. 

Products & Services

VitaKea reserves the right to limit or refuse service to anyone at anytime. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

VitaKea is a online retailer of Dietary Supplements, not medicines or any products intended to Diagnose, Treat, Cure, Or Prevent Disease. Please discuss any supplements with your doctor before use.

All products should be used to supplement a healthy diet and is not a replacement to any foods. Supplements should be used as directed, observing recommended dosage practices.

Do not consume alongside alcohol or other psychoactive substances. These products are not intended for recreational use.

You must be 18 years or over to purchase. If you are suspected of being under 18 years, service will be denied.

If you observe any issues relating to the Dietary Supplements Regulations Act (1985) or any other applicable legal regulations, please notify us at "thomas@vitakea.co.nz" and we will work to remedy the issue promptly.

We respect your rights as defined by the Consumer Guarantees Act 1993.  

Returns & Refund

Request for returns or refund will be handled on a case by case basis. Reasons that may warrant return include incorrect products or compromised product quality.

We respect your rights as defined by the Consumer Guarantees Act 1993 and returns decisions will be made according to this legislation.  

Read the Consumer Guarantees Act 1993 here.

Shipping & Handling

All New Zealand delivery will be made in accordance to the shipping & handling policy set out here.

At this time, international delivery options are not available. 

Cancellation Policy

Should you want to cancel your order after placing it we are more than happy to help out. If the package has not been posted, then we can simply cancel the order and provide a full refund. However, if the package has been posted, we will not accept any cancellations.

We reserve the right to cancel an order at any stage for any reason. If payment has been received, a full refund will be returned.

Payment

All prices on this website are GST inclusive the standard rate of 15%.

All payment and processing are coordinated by our third party providers “Stripe”, "AfterPay" and "PayPal".

Privacy

We respect your privacy and endeavour to protect any information placed under our care. We do not sell or rent your personal information to any third parties for commercial benefit. We will not disclose your information other than for the specific purposes detailed on this web-page. We may use your information to:

(a) to process and fulfil your order or any enquires;

(b) to verify your identity;

(c) to communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information;

(d) to optimise our services according to your individual shopping preferences;

(e) to analyse trends and statistics;

(f) to improve or update this website and our products / services;

(g) to protect the security or integrity of our website and our business;

You may request to opt out of marketing communication, or for us to remove your personal information from our database.

Intellectual Properties

You may link to The Website from any other source under the condition that you immediately remove the link if requested from VitaKea.

You may not make use of the VitaKea logo displayed on this website without the express written consent from VitaKea.

Prohibited Uses

We reserve our right to terminate any services if you violate these conditions.  In addition to other prohibitions established in these terms and policies, you are prohibited from using The Website or its resources:

(a) for any unlawful purpose;

(b) to support any malicious action or intent to cause others harm;

(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

Governing Law

The use of the Website and the ordering of any product by you from VitaKea is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and VitaKea.

Changes to the Terms & Policies

Any changes made to the terms and policies will be reflected on this web-page, and we reserve the right to make any changes, at any time, our sole discretion. Your continued use of The Website, our resources, and our services confirms your acceptance of the updated terms. It is your personal responsibility to ensure that you are aware of any changes.

Contact

Feel free to contact us at “thomas@vitakea.co.nz” if you have queries or concerns about the terms defined on this web-page.